Reporters last Wednesday disclosed in Hunan in China Hewlett-Packard 15000 battery Acer Aspire 1300 Battery recall, many HP notebook users have to call a press hotline, said Hewlett-Packard laptop battery recall too complex.
To experience the most number of 72-year-old resident of Changsha Qu father, in order to verify whether the recall, he played dozens of telephone calls. After repeated toss or "unable to determine whether they could recall."
1
Fiddle around with, can not we give a clear statement
3, afternoon, Qu helpless father once again call the paper said, My name is "framed", this time also really frustrated and hope HP can give a clear view.
"When I saw your report, I played two days Acer BTP-APJ1 Battery service hotline Hewlett-Packard Taiwan do not have access to labor." Morning of June 1, in the Ezawa Park, Changsha City home, Qu very helpless father complained to reporters Hewlett-Packard the company's after-sales service. Later, Hewlett-Packard has finally connected to a 800 call, the staff repeatedly to verify the cell number and notebook computers and after it, "is a recall battery number range, but notebook computers are not recalled within the framework of the model can not recall."
Qu father received a complaint, the journalists immediately and Hewlett-Packard China's marketing communications manager to get in touch.
The afternoon of June 1, Hewlett-Packard said in a statement sent to the newspaper, Hewlett-Packard has announced the implementation of a battery recall and replacement program initiative, the existence of certain computer batteries due to overheating of the fire and burn the hidden dangers to consumers and recall Web yes http://bpr.hpordercenter.com/HBPR/CN-zh/Default.aspx.
The afternoon of June 3, Hewlett-Packard Changsha pit-site verification of the flexor engineer father said after a computer at home, "recalled batteries and models are all within, it should be recalled." And then and the Beijing headquarters, headquarters officers said that, although the batteries and model numbers are recalled the list, but only for part of the aircraft, "This computer's battery Acer BTP-AQJ1 Battery still can not recall."
2
Bulk computer "severe fever"
There are three newspaper Changsha users to reflect their own HP notebook computer "fever serious" I do not know whether there are security risks.
"I do not have the battery, the computer is also very severe fever." Afternoon of June 3, in Changsha, Hu told reporters that do trade in 2007, bought a Hewlett-Packard found that after cooling No, they are worthy of the radiator can not be solve the problem.
"My computer actually not work because of heat, burned a circuit board." Ms. Cheung Yan same frustration.
Changsha Furong Yuan lived Miss Chang said that his HP computer too hot, and every Acer BTP-ARJ1 Battery time had to put an ashtray compartment in the following heat up.
These three are the user's computer to another relatively inexpensive HP's Compaq brand products.
3
Found that complaints may be addressed to the business sector
These users have complained to this newspaper that he did not know the channels through which detect the existence of their own notebook computers quality of hidden dangers.
Hunan Provincial Bureau of Quality Supervision relevant staff said that if the users find their laptop in question, it should be a complaint to the industrial and commercial, industrial and commercial departments will require HP to produce the test report. If the user for the Asus A42-A3 Battery test report produced by Hewlett-Packard are not satisfied with it, our only carrying a computer to the Beijing testing, "Hunan is currently no relevant testing organizations."
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