Laptop computers for baby to play music, the battery laptop battery has suddenly burst. The afternoon of June 3, lives in Guangzhou, Tianhe District, Happy Valley Gardens, Ms. Qiu experience Cry scene, fortunately casualties.
Apple notebook maker claimed that, after the battery explosion was not identified quality problems, but would be willing to "customer satisfaction" starting to replace hardware. Ms. Qiu said, has a lawyer through legal channels to discuss Apple's claims.
Ms. Qiu said at 6:00 p.m. on June 3 o'clock, six months of age the baby get up, she would open up their own Apple laptop computer Fujitsu FPCBP95 Battery to play music, then take her out of the room chatting with friends. "A few minutes later, 'bang' is heard, the entire family was shocked, scared straight baby is crying." Ms. Qiu said, and waited for her into the bedroom and found Apple Computer on the table has been shut down at the bottom of the battery burst open, radiator also was severed.
Yesterday, the reporter saw the failure of the 17-inch MacBookPro rechargeable lithium batteries, the original metal packaging shell 4 weeks have been split, exposing inside the plastic packaging material. The information indicated that the battery back, battery IBM ThinkPad T40 Battery designed by Apple in California, Assembled in China.
Ms. Qiu purchase certificates issued shows that 17-inch MacBookPro is Apple's high-end machines, in October 2007 of 2.5 million purchase price of Shenzhen Huaqiang North. "I was a fan of Apple, when the store salesperson recommend that the computer is the best, I think your on your point and do not have any quality problem is like." Ms. Qiu said the day before yesterday, Apple's customer service in accordance with the requirements of their own, will explode the battery picture e-mail over, the customer service call back to confirm that the explosion, but because she did not buy a three-year hardware warranty IBM ThinkPad T41 Battery service can not be replaced and the warranty.
"I was very angry, saying it was legal to go to the media exposure, they phoned to say agreed to replace the hardware." Ms. Qiu said the explosion did not cause major notebook damage, but her great impact of psychological, customer service has not apologized to her and decided to take legal channels.
Yesterday afternoon, Apple's dial service hotline, the staff said that Ms. Qiu is indeed a photo spread technology sector, "does not belong to the battery after the technicians identified quality problems, Ms. Qiu has过了保修期, under normal circumstances IBM ThinkPad T42 Battery should be paid by the Apple's point of maintenance repairs. "As for the agreement to replace the hardware approach, the staff member said that the technical department the problem back to the customer service department, the company is just starting from the customer satisfaction that the explosions frightened the customer had agreed to their replacement of hardware.
It is understood that after more than the foreign media have reported that Mac users cell expansion burst incident, problem is mainly due to 17-inch MacBookPro. Technical staff warned that there may be potentially dangerous expansion to remind users not to continue to use, but Apple has not announced any recall plans, nor has it promulgated the results of the IBM ThinkPad T43 Battery investigation report.
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